Cancellation Policy

If the client is a consumer within the meaning of § 13 BGB (German Civil Code), he has a right of cancellation, about which he is informed as follows:

You have the right to cancel this contract within 14 days without stating any reasons. In the case of a service contract, the cancellation period shall begin on the day of conclusion of the contract; in the case of a product purchase contract, on the day on which you or a third party nominated by you, other than the carrier, took or took possession of the last goods.

To exercise your cancellation right, you must notify us,

GP JOULE Connect GmbH
Cecilienkoog 16
25821 Reußenköge
Tel. 04671-6074-650
Email. service.connect@gp-joule.de

of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of cancellation:

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs that result from choosing a different delivery method than the cheapest standard delivery we offer), immediately and at the latest within 14 days from the day on which we receive notification of your cancellation of this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may refuse a refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods.

You will only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, If you have requested that a service should begin during the cancellation period, you shall pay a reasonable amount corresponding to the proportion of the services already provided by the time you have informed us of the exercise of the right of cancellation with respect to the contract, compared to the total scope of the services provided for in the contract.

Specimen cancellation form

To

GP JOULE Connect GmbH
Cecilienkoog 16
22821 Reußenköge
Email. service.connect@gp-joule.de

I/We (*) hereby cancel my/our (*) contract of sale of the following goods (*) / for the provision of the following services (*),

- Ordered on (*) / received on (*),

- Name of customer(s),

- Address of customer(s),

- Signature of customer(s) (only if this form is completed on paper),

- Date ___________

(*) Please delete as applicable