Operations & Service
Billing solutions and services for charging infrastructure
CONNECT Full-Service
Monitoring & billing
Marketing of public charging stations
Inspection & maintenance
Smooth Operation with CONNECT
Technical and commercial solutions
Charging infrastructure is only economically viable when the stations operate reliably. As an expert in operations and service, CONNECT provides a full range of services, from billing of different user groups to technical support, ensuring smooth and reliable operation of your charging stations. Our flexible solutions are designed for a wide range of applications in depot operations, for fleets and heavy-duty vehicles, at company locations, or at public charging points.
We offer a user-friendly charging point management system, suitable charging tariffs, comprehensive service and maintenance packages, and an app with compatible charging media. For public charging infrastructure, we handle marketing your stations in roaming networks, manage billing with various e-mobility providers, and market the GHG quota.
Our Service Packages at a Glance
The right service offering for your needs
Service Package: Charging Point Management
CONNECT takes care of billing for charging processes carried out at your charging stations according to the polluter pays principle and ensures connection to our charging point management system.
Components:
- Connection via SIM card to CONNECT's broker and web-based backend
- Dashboard for monitoring charging sessions
- Provision a charging app and optional charging cards
- Many more service components for public charging points!
Service Package: Technical Operations Management
CONNECT takes over operational responsibility, ensuring proper maintenance and operational readiness of your charging infrastructure through active monitoring.
Components:
- Annual inspection and maintenance
- Monitoring of functionality
- Remote shutdown and troubleshooting
- On-site troubleshooting
- Customer hotline
Full-Service
The Full-Service package combines the offerings of Charging Point Management and Technical Operations Management. CONNECT assumes full operator responsibility, including backend integration and station marketing.
Components:
- Charging Point Management Service Package
- Technical Operations Management Service Package
Have we sparked your interest? Then contact us today to discuss your requirements.
CONNECT Full-Service
Charging point management and technical operations management
Assuming operator responsibility
Takeover of commercial management
Optimal service in CONNECT system landscape
Industry-specific service & maintenance
The Full-Service package combines both the Charging Point Management and Technical Operations Management Service packages. CONNECT takes on full operator responsibility (CPO role) for your charging infrastructure and ensures the integration of all charging stations into a unified backend, including marketing and billing services.
The specific service components can be tailored to your unique needs and use case, making CONNECT’s Full-Service the perfect solution for your requirements. Select your industry below to learn more about our sector-specific Full-Service offerings.